This error message appears if the shop URL stored in the magnalister customer account does not match the actual shop URL. Solution:

1. Log in to your magnalister customer account at https://www.magnalister.com
2. Click on “My Shops”
3. Click “Edit” for the affected shop
4. Enter the correct shop URL

Important – please check the following details carefully:

• The URL must be entered exactly as it is accessed in the browser
• Check: https:// vs http://
• Check: www. vs without www.
• Check: trailing slash / at the end of the URL
• Check: any subdomains or paths (e.g. /shop/)
• For Shopify stores, the internal Shopify URL (e.g. https://XYZ.shopify.com) must be specified instead of any existing public domain.

Common causes for this error message:

• The shop URL was changed from http to https
• The domain was changed
• The subdomain does not match (e.g. shop.example.de instead of www.example.de)
• A shop migration was performed

After correcting the URL in the customer account, magnalister should recognize the shop again.

If this does not resolve your issue, please contact our support:
support@magnalister.com